BLESSING Return & Exchange Policy

To uphold the highest hygiene standards and protect the absolute health of every furry companion, BLESSING operates under a strict No-Return and No-Exchange policy. Please review our terms carefully before purchasing:

1. The Pure Hygiene Shield (No Returns / No Exchanges)

  • All Sales Are Final: To eliminate any risk of cross-contamination, we do not accept returns, refunds, or size exchanges under any circumstances, regardless of whether the packaging has been opened.
  • Guaranteed 100% Brand-New: Every item leaves our headquarters guaranteed 100% brand-new, pristine, and never worn or tried on by any other pet. We strictly enforce a zero-restocking policy to ensure maximum safety.

2. Sizing Assistance (Before Ordering)

  • Consult Our Guide: Since size exchanges are strictly not accepted, please consult our Pet Sizing Guide carefully before checkout.
  • Get Expert Advice: For personalized sizing help, feel free to DM us on Instagram or use our website Chat. Our team is dedicated to helping you secure the perfect fit for your pup before shipping.
  • 🇸🇬 Exclusive SG Local Fitting Appointment: To ensure a flawless fit, Singapore-based customers are welcome to book a private fitting session at our offline partner location before purchasing. As spots are exclusive and limited, please contact our customer service to schedule your appointment in advance.

3. Handcrafted Artistry & Quality Assurances

  • Artisanal Variance: Every BLESSING piece involves a dedicated process of meticulous handcrafting and manual stitching. As a result, minor, unique artisanal traits (such as visible stitching pinholes, or faint traces of threads and needle marks inside the shoe) are normal characteristics of high-end handcrafted luxury. These minor individual variations do not affect the overall aesthetics, safety, or functionality of the wear, and are not considered manufacturing defects.
  • Major Manufacturing Defects: If you receive an item with a severe structural or cosmetic manufacturing defect that directly compromises its aesthetic integrity or usage (e.g., major breakage, severe hardware discoloration), please contact our customer service team within 7 calendar days of delivery with clear photos/videos and your order number. Any defect reports submitted after the 7-day window cannot be accepted.

🌍 Special Resolution for Defective Items:

Once our team verifies the major manufacturing defect, we will resolve it based on your location to ensure a seamless experience:

  • 🇸🇬 For Singapore Customers: We will arrange a 1-to-1 exchange or a full refund.
  • ✈️ For International Customers (including Thailand & South Korea): To save you the hassle and high cost of international return shipping, you do not need to ship the item back to us. BLESSING will directly issue a full refund or arrangement for a brand-new replacement shipment free of charge.

BLESSING 退换货政策

为了维持最高的卫生标准并捍卫每只毛孩子的绝对健康，BLESSING 严格执行“不退、不换”政策。请在下单前仔细阅读以下条款：

1. 纯净卫生防护盾 (不支持退换货 / 不支持尺码更换)

  • 所有销售均为最终决定： 为彻底消除交叉感染（cross-contamination）的风险，无论包装是否拆封，我们在任何情况下均不接受退货、退款或尺码更换。
  • 100% 全新正品保证： 我们保证每一件离开总部的商品皆为 100% 全新、完好无损，且绝无任何其他宠物试穿或佩戴过。我们严格执行“零库存重新入库”政策，以确保最高级别的安全。

2. 尺码协助 (请在订单支付前确认)

  • 参考尺码指南： 鉴于我们严格不接受尺码更换，请在结账前务必仔细查阅我们的《宠物尺码测量指南》。
  • 获取专家建议： 如需个性化的尺码建议，欢迎随时在 Instagram 上私信（DM）我们，或使用官方网站的在线聊天（Chat）功能。我们的团队致力于在发货前，协助您为毛孩子锁定最完美的尺码。
  • 🇸🇬 新加坡本地预约试穿服务： 为了确保万无一失的合脚体验，新加坡本地的购买人可在下单前，预约前往我们的线下合作试穿地点进行实物试穿。由于线下空间采取私密预约制，请提前联系客服安排时间。

3. 手工艺术与质量保证

  • 手工工艺差异： 每一件 BLESSING 的作品都包含了精细的手工制作与手工缝纫过程。因此，轻微且独特的手工痕迹（如可见的缝纫针孔、鞋内侧细微的线头或针脚痕迹）均属于高端手工奢侈品的正常特征。这些微小的个体差异完全不影响整体美观、安全性或穿着功能，不被视为制造缺陷。
  • 重大制造缺陷： 如果您收到的商品存在严重的结构或外观制造缺陷，且该缺陷直接影响了整体美观度或正常使用（例如：重大破损、五金严重褪色变色），请在签收之日起 7 个自然日内联系我们的客服团队，并提供清晰的照片/视频以及您的订单号。超出 7 天期限提交的缺陷报告将无法受理。

🌍 缺陷商品特殊解决方案 (International Protection):

一旦我们的团队核实并确认商品存在重大制造缺陷，我们将根据您所在的地区，为您提供最顺畅的售后体验：

  • 🇸🇬 新加坡本地客户： 我们将为您安排 1对1 换货或全额退款。
  • ✈️ 国际客户（包括泰国 🇹🇭 与韩国 🇰🇷）： 为免除您处理国际退货运输的繁琐手续及高昂运费，您无需将存在缺陷的商品寄回。 BLESSING 将直接为您办理全额退款，或免费为您重新安排寄送一件全新的替代商品。

感谢您与我们站在一起，共同守护整个宠物社区的健康与纯净。