You have two easy options to find the perfect fit:

1. Use Our Printable Guide (Recommended & Easiest)： Download our Paw Measurement Guide (A4 size) from the link on the product page.Print it out on standard A4 paper (ensure 100% scale when printing).Have your pet stand on the guide. The best-fitting size is the one where their paw comfortably fits within the outlined shape.
2. Measure Manually & Use the Size Chart： Follow our instructions to measure the width and length of your pet's paw.Compare your measurements with the detailed Size Chart provided on the product page to select the corresponding size.

*If you were still not sure, chat with us and we are happy to help.

• Strict Hygiene Policy (No Returns/Exchanges): To guarantee a sterile, allergy-free experience for our furry community and ensure zero cross-contamination, we strictly enforce a No-Return / No-Exchange policy. Every item shipped is guaranteed 100% brand-new and unwored by any other animal.

1. Pre-Order Cancellations

• 24-Hour Grace Period: You may request to cancel a pre-order and receive a full refund within 24 hours of placing your order.
• Strict No-Cancellation After 24 Hours: Once the 24-hour window closes, your order is automatically submitted to our factory for production, and manufacturing funds are immediately allocated. Therefore, cancellations, modifications, or refunds cannot be accepted under any circumstances after 24 hours.
• Shipped Orders: Once a pre-ordered item has been dispatched from our headquarters, it is fully protected by our strict Pure Hygiene Shield and cannot be canceled, returned, or exchanged.

2. General Orders & Swift Processing

• Because we strive to process and dispatch all in-stock orders as quickly as possible, cancellations for in-stock items are only possible if the package has not yet been processed or dispatched.
• Once a tracking number is generated or the item has left our facility, the purchase is final.

Yes, we offer free shipping within Singapore under the following conditions:

• SG Free Shipping: Enjoy free shipping on all orders of S$39.90 and above within Singapore (2-4 business days). (Note: Orders placed on Thursday will be dispatched on the following Monday.)

• Accessories Shipping: For orders under S$39.90, a shipping fee of S$2.00 will apply (2-4 business days). (Note: Orders placed on Thursday will be dispatched on the following Monday.)

• Self Collection (Woodleigh MRT): Free self-collection is available (usually 1 business day preparation). Please contact us to coordinate the pickup time.

We are now opening to KOREA market for Free shipping. (T&C apply)

We are working hard to expand to more countries and regions, with our international launch planned for Q3/Q4 2026.

To be the first to know when we arrive in your area, feel free to subscribe to our newsletter or follow us on social media. We'll announce all the exciting updates there!

Thank you for your patience and support. We look forwards to see you soon!

Currently, our shoes are only available in our standard size range (#1 to #10), and we do not offer customized sizes outside of this range at the moment.