Refund policy

BLESSING Return & Exchange Policy

To ensure the health of every customer and their pets, and to guarantee a satisfactory shopping experience, we have established the following policy. Please read carefully before placing your order.

1. Hygiene & Safety

To uphold the highest hygiene standards, all pet shoes, apparel, and accessories cannot be returned or exchanged once the original packaging has been opened. We consider the cleanliness and integrity of our products to be the first line of defense for you and your pet's health and safety. Thank you for your understanding.

2. Quality Issues

If you receive an item with a manufacturing defect or quality issue, please contact our customer service within 7 calendar days of delivery and provide supporting evidence (e.g., photos or videos).

Once verified, you may request an exchange or return for a refund. (For shoes with confirmed quality issues, the return shipping fee will be borne by BLESSING.)

Note: All return or refund requests , regardless of the reason, must be submitted within 7 days of receipt. Requests made after this period cannot be accepted.

3. Size Exchanges

We strongly recommend consulting our Pet Sizing Guide before ordering. If you need to exchange an item due to an incorrect size choice:

  • Conditions: The item must be unopened, unworn, and in its original packaging.

  • Timeframe: Please contact customer service to arrange an exchange within 7 days of delivery.

  • Return Shipping Fees: For size exchanges not due to quality issues, shipping costs for both the return and the new item will be borne by the customer.

* We value every interaction and are committed to providing you with quality products and service. If you have any questions, please feel free to contact our customer service team.

BLESSING 退换货政策

为保障每一位顾客与爱宠的健康，并确保您获得满意的购物体验，我们制定以下政策，请您在购买前仔细阅读：

1. 关于卫生与安全
为维护最高的卫生标准，所有宠物鞋、服饰及饰品，在包装拆封后，恕不接受任何退换。我们视产品的洁净与完整为您与爱宠健康安全的第一道防线，感谢您的理解与支持。

2. 关于质量问题
若您收到的商品存在制造缺陷或品质问题，请在签收后7日内联系客服，并提供相关证明（如照片或视频）。经核实后，您可选择换货或退货退款。（如确认为鞋子质量问题，退货运费将由 BLESSING 承担。）请注意： 所有退货或退款申请，无论是否为质量问题，均须在签收后7日内提出。逾期申请恕不受理。

3. 关于尺码问题
我们强烈建议您下单前参考我们的《宠物测量指南》。若因尺码选择有误需要更换：

  • 可换货条件：商品未经拆封、未穿戴使用，且包装完好。

  • 换货时效：请在签收后7天内联系客服办理。

  • 运费说明：非质量问题的换货，来回运费需由客户承担。

我们珍视每一次相遇，并致力于为您提供优质的产品与服务。如有任何疑问，请随时联系我们的客服团队。